Terms of service
Last Updated: August 21, 2026
Welcome to Teddy & Co. These Terms of Service govern your access to and use of the Teddy & Co website and your purchase of products from us.
By accessing our website, placing an order, or using our services, you agree to these Terms of Service and our applicable policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with these terms, please do not use our website or purchase our products.
1. ABOUT TEDDY & CO
Teddy & Co operates this online store and website and provides products to customers in India.
Throughout these Terms, the terms "Teddy & Co," "we," "us," and "our" refer to Teddy & Co. The terms "you" and "customer" refer to any person accessing our website or purchasing our products.
Our store is hosted on Shopify, which provides the e-commerce platform that enables us to sell our products and services online.
2. ELIGIBILITY
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are purchasing a product on behalf of another person, you confirm that you have the authority to do so.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, prices, specifications, and other information displayed on our website are accurate and up to date.
Product colors and appearance may vary depending on your device or screen settings.
Packaging, labeling, or product appearance may occasionally change due to manufacturer updates.
Product availability may change without prior notice.
We reserve the right to discontinue or modify products at any time, subject to applicable law.
We do not guarantee that every product will meet an individual's personal preferences or expectations.
For products, customers should carefully review the product description, ingredients, usage instructions, and applicable warnings before purchase.
4. PRODUCT DISCLAIMER
Our products are intended for their stated purposes.
Individual results may vary depending on factors such as individual characteristics, product usage, and other circumstances.
Unless expressly stated otherwise, information provided on our website regarding our products is for general informational purposes and should not be considered medical advice, diagnosis, or treatment.
Customers should review the product information before use. If you have known allergies, sensitivities, or concerns about using a particular product, consult an appropriate healthcare professional before use.
Teddy & Co does not guarantee specific results from the use of any product.
5. ORDERS
When you place an order through our website, you are submitting a request to purchase the selected products.
We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including in circumstances involving product availability issues, pricing or listing errors, suspected fraudulent or unauthorized transactions, incorrect customer information, delivery restrictions, duplicate or unusually large orders, or other circumstances requiring cancellation under applicable law.
If we cancel an order after payment has been received, we will process the applicable refund in accordance with our refund procedures and applicable law.
Please review your order details carefully before completing your purchase.
6. PRICES AND PAYMENTS
All product prices displayed on our website are subject to change without prior notice.
The price applicable to your purchase will generally be the price displayed at the time you place your order, subject to correction of genuine errors or applicable legal requirements.
Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.
Payments are processed through the payment methods made available on our website.
You agree to provide accurate and complete information required to process your order.
7. SHIPPING AND DELIVERY
We currently ship orders across India, subject to serviceability and availability.
Our shipping and estimated delivery timelines are described in our Shipping Policy.
Delivery dates and timeframes are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, natural disasters, strikes, public holidays, remote-location restrictions, or other unforeseen circumstances.
We will make reasonable efforts to ensure that orders are dispatched and delivered within the stated timelines.
8. INCORRECT OR INCOMPLETE DELIVERY INFORMATION
You are responsible for providing accurate and complete shipping and contact information when placing an order.
If an order cannot be delivered because of incorrect, incomplete, or inaccurate information provided by the customer, additional shipping or re-delivery charges may apply where permitted by law.
Please contact us as soon as possible if you notice an error in your shipping information after placing an order.
9. RETURNS, REFUNDS AND EXCHANGES
Returns, refunds, and exchanges are governed by our Return & Refund Policy, which forms part of these Terms of Service.
Customers should review that policy before placing an order.
Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted under applicable Indian law.
10. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order when you receive it.
If you receive a product that is damaged, defective, incorrect, or otherwise does not conform to your order, please contact us at teddycocares@gmail.com as soon as reasonably possible with your order details and relevant photographs or other evidence.
We will review the issue and provide an appropriate resolution in accordance with our policies and applicable law.
11. PROMOTIONAL OFFERS
From time to time, Teddy & Co may offer discounts, promotional codes, bundles, free-shipping offers, or other promotions.
Promotions may be subject to additional terms and conditions, including eligibility requirements, validity periods, product restrictions, or quantity limitations.
Unless otherwise stated, promotional offers cannot be combined with other offers.
We reserve the right to correct genuine errors or withdraw a promotional offer where necessary, subject to applicable law.
12. INTELLECTUAL PROPERTY
All content on the Teddy & Co website, including our brand name, logos, graphics, photographs, product images, written content, designs, videos, and other materials, is owned by or licensed to Teddy & Co unless otherwise stated.
You may access and use our website for personal and lawful purposes.
You may not reproduce, copy, modify, distribute, republish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.
13. USER CONDUCT
You agree not to use our website for any unlawful purpose, to commit fraud or attempt unauthorized transactions, to interfere with the operation or security of the website, to introduce malicious software or harmful code, to impersonate another person, to submit false or misleading information, to violate the rights of Teddy & Co or any third party, or to attempt to gain unauthorized access to our systems or accounts.
We reserve the right to restrict or terminate access to our website where reasonably necessary and permitted by law.
14. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with third-party websites, payment providers, courier services, applications, or other services.
We are not responsible for the content, availability, security, or practices of third-party services that are outside our control.
Your use of third-party services may be subject to their own terms and policies.
15. WEBSITE AVAILABILITY
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
Temporary interruptions may occur because of maintenance, technical issues, service-provider failures, or circumstances beyond our reasonable control.
16. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Teddy & Co will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.
Nothing in these Terms is intended to exclude, restrict, or limit liability where such exclusion, restriction, or limitation is prohibited by applicable law.
Nothing in these Terms affects any statutory consumer rights that cannot legally be excluded.
17. INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, your violation of these Terms, or your violation of the rights of Teddy & Co or a third party.
This provision does not limit any rights or remedies available to you under applicable consumer protection laws.
18. PRIVACY
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how information may be collected, used, stored, and processed when you use our website or place an order.
19. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, website, services, legal requirements, or applicable regulations.
The latest version will be posted on this page with the updated date.
Your continued use of our website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.
20. GOVERNING LAW
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising in connection with these Terms or your use of our website shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to any mandatory rights or remedies available to consumers under applicable law.
21. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue to remain in effect.
22. CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms or your order, please contact us.
Teddy & Co
Email: teddycocares@gmail.com
We will make reasonable efforts to respond to customer enquiries and complaints as promptly as practicable.
© 2026 Teddy & Co. All rights reserved.